ORBIS Compliance

Upgrade from 2G Services in Hong Kong for Enhanced Mobile Experience

Published

Important Transition for Hong Kong 2G Users

Hong Kong users of Second Generation Mobile (2G) services are advised to upgrade to higher-generation mobile technologies. With the rollout of fifth-generation (5G) services in April 2020, most 2G customers have already transitioned to more advanced mobile options. Consequently, mobile network operators (MNOs) are discontinuing 2G services to free up spectrum for enhanced offerings.

Currently, 2G services in Hong Kong operate on the 900 MHz and 1800 MHz frequency bands. As the number of 2G users declines, MNOs will gradually reduce or terminate these services. Following Hutchison Telephone Company Limited's and SmarTone Mobile Communications Limited's cessation of 2G services in September 2021 and October 2022, respectively, Hong Kong Telecommunications (HKT) Limited has obtained consent from the Communications Authority to end its 2G services effective November 8th, 2024.

2G device users are strongly encouraged to contact their service providers for assistance and consider upgrading to 3G, 4G, or 5G technologies to enjoy a wider range of features and improved performance. This transition is essential, as older devices, including basic smartphones, smartwatches, fitness trackers, smart meters, and vehicle trackers reliant on 2G, will become obsolete.

The spectrum previously allocated for 2G will be repurposed for more advanced mobile services, enhancing overall network performance and capacity. Make the switch today to ensure uninterrupted access to cutting-edge mobile functionalities.

Regulatory Impact

  • Top Priority: Yes
  • Type Certificate: No
  • Spectrum Bands: Yes
  • Import Changes HS Codes: No
  • Standard Changes: No
  • Product Changes: Yes
  • Label Changes: No

Link to Source - https://www.ofca.gov.hk/en/consumer_focus/guide/general/use_of_the_2g_mobile_services/index.html

Regulatory Impact

Impact TypeStatus
Top Priority
Type Certificate
Spectrum Bands
Import Changes (HS Codes)
Standard Changes
Product Changes
Label Changes