Mozambique strengthens consumer protection in telecommunications and postal services

The proposed Regulation on Consumer Protection of Communications Services in Mozambique proposes a unified legal framework to safeguard user rights in both the postal and telecommunications sectors, replacing the current Decree No. 44/2019.

It emerges as a response to technological convergence, digital transformation, and the need to align regulations with growing market demands and good regulatory practices.

The regulation not only expands consumer rights but also strengthens obligations and controls on operators, with particular attention to accessibility, transparency, and data protection, seeking to improve service quality, ensure fairness, and strengthen trust in the communications sector.

WHOM DOES IT IMPACT?

The direct impact is on telecommunications and postal service operators, consumers, and the regulatory authority.

CONCLUSION:

The proposal represents a structural change in the relationship between consumers and communications operators in Mozambique, strengthening user rights and the regulator's sanctioning capacity. This will likely increase quality, transparency, and trust in the sector, but will also require significant adaptation by companies.